Mountain Ltd. has an opening for an MDU Sales Representative Intern in New Gloucester, ME!
Shape the future. Summit success.
Join our team and come part of a legacy that has been at the forefront of engineering excellence since 1979. Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and skilled personnel paired with innovative technology and creative solutions. Specialties include OSP/ISP engineering, design, permitting, right-of-way and CAD for traditional and wireless telecommunications companies.
This is a hybrid position, reporting to our New Gloucester office on Wednesday and Thursday.
Position Summary
The MDU Sales Representative plays a critical role in supporting client growth initiatives by proactively contacting potential customers and introducing them to the client’s service offerings. This position requires strong communication skills, persistence in follow-up, and the ability to accurately document customer responses to help guide sales, marketing, and deployment strategies. The role directly contributes to building and maintaining a qualified pipeline of interested properties for future fiber deployment and service adoption.
Core Objectives
- Increase awareness of clients’ fiber services and related offerings among potential customers.
- Convert qualified prospects into interested leads by providing accurate, high-level overviews of the deployment process, service benefits, and options.
- Maintain a thorough and organized property contact database that supports decision-making for client teams.
- Serve as a professional, positive representative of the client while handling objections and customer concerns with empathy and clarity.
Essential Responsibilities
Outbound Customer Contact
- Candidates would be responsible for researching property information to obtain contact information of property owners to reach out to.
- Conduct daily outbound calls to potential customers using client-provided lists.
- Adhere strictly to approved call scripts while tailoring responses to customer inquiries and needs.
- Ensure professionalism, clear communication, and courteous behavior in every interaction.
Customer Classification & Tracking
- Record outcomes for each contact attempt and classify prospects as:
- Unable to Reach – After five unsuccessful attempts.
- Not Interested – Property declines to proceed following contact.
- Interested – Property expresses interest; provide an overview of fiber deployment, service offerings, benefits, and deployment options.
- Accurately maintain a living record of call attempts, outcomes, and follow-ups within the tracking system.
Collaboration & Reporting
- Provide daily and weekly call logs summarizing activity, outcomes, and notable feedback.
- Share customer insights and objections with the client team to help refine outreach strategy, script effectiveness, and service positioning.
- Collaborate with client account managers, marketing, and deployment teams to ensure seamless hand-off of “interested” properties.
Performance Goals & Deliverables – TBD on metrics but they will be measure on the following:
- Minimum Call Activity
- Contact Attempts
- List Delivery: Fully documented and vetted property list including:
- Interested properties with ownership/management contact info.
- Current service providers and availability.
- Final customer disposition status.
- Accuracy: Maintain error-free and up-to-date data entry in CRM or tracking tool.
- Conversion Rate
Qualifications
- Required:
- High school diploma or equivalent.
- Strong verbal communication and interpersonal skills.
- Ability to manage large volumes of outbound calls daily.
- Excellent organizational skills and attention to detail.
- Proficiency with basic office software (Excel, Outlook, CRM tools).
- Required:
- Preferred:
- Prior experience in telemarketing, customer service, or inside sales.
- Knowledge of telecom, fiber deployment, or related utilities/services.
Competencies
- Persistence & Resilience: Comfortable making repeated contact attempts and handling rejection professionally.
- Customer-Centric Approach: Ability to listen, understand, and communicate in ways that build rapport and trust.
- Time Management: Capable of balancing daily/weekly call goals with accurate recordkeeping.
- Team Alignment: Willingness to share insights and collaborate with broader project teams to support client objectives.
- Adaptability: Open to refining call techniques based on feedback and evolving client goals.
Work Environment & Expectations
- This is primarily an office-based / remote telephony role depending on client needs.
- Requires consistent phone and computer usage throughout the workday.
- May occasionally include training sessions, team meetings, and script adjustment workshops.
- Performance will be measured on activity levels, data accuracy, and successful identification of “interested” properties.
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